E-Commerce Logistics for Online Shops: Fulfillment, Shipping, and Returns from One Partner

Storage at a local MBE Center

Fulfillment for online shops in Austria necessarily means storage. But with costly warehouse space, you need an affordable and simple solution. This is where MBE stands out, offering storage at a local MBE center near you. With our facilities and your products, your business can go so much further.

Order picking and professional packing

Having storage handled is just one part of the equation though. The other part needs to focus on order picking that’s done accurately and on time, followed by professional packing to ensure parcels are in strong shape to travel, domestically or internationally. We cover picking and packing for you, giving you added peace of mind.

Shipping via multi-carrier network

Once your customer’s order has been professionally packed, it’s time to ship it. And with MBE’s partnership with multiple global carriers, our network has extensive reach that you can count on for reliability and expertise. With us, you get a tracking number to monitor your customer’s parcel movement in real time. And you also get cost-effective solutions to shipping that can lower your business’ transportation costs.

Digital order submission via OnlineMBE

Your online retail fulfillment with us also means working in a tech-savvy environment. Orders are submitted digitally through our OnlineMBE tools, or via email, which means we can easily view, track and monitor all orders and take appropriate steps to make sure they’re dispatched effectively.

Returns coordination

Returns are a normal part of order fulfillment. And this reverse logistics process needs to be as efficient as possible, both for you and your customers. Create a smooth experience for them with MBE. We handle your returns coordination for online retail in Austria professionally, focusing on an expert and fast process to reduce unnecessary costs.

Domestic shipping within Austria

Let MBE optimize your online retail shipping domestically. Our expertise in domestic parcel transportation is renowned. We can dispatch to virtually any corner of Austria with customization options like delivery times and speed of delivery.

Shipping across the EU

Need cross-border shipments across the EU? That’s not a problem for MBE at all. With our multi-carrier network and efficiency mechanisms, we reduce delivery delays in online retail and help you reach your customers faster and smoother than ever before.

International shipping outside the EU

International shipping in online retail can get complex quickly. But with a trusted partner like MBE at your side, your shipments are in capable hands. We can coordinate insurance, offer real-time parcel tracking, and expert packaging for a great unboxing experience and to protect the goods inside the package.

Express shipping for urgent orders

We also accommodate your needs when you need express shipping for urgent orders. Talk to us to see which same-day dispatch options are available and we’ll move the process swiftly so that you get the parcel at the destination on time, every time.

Online retail returns are a reality that you need to be able to deal with through an efficient process. But online retail returns management can sometimes be a challenge to get right. With MBE as your trusted partner, you get a comprehensive solution in one place. We handle the entire process for you so that you can improve your online retail customer service while keeping your online retail return shipping costs to a minimum. This is how we can help:

How returns are handled at MBE

We know returns are a major pain point for you. But with us, the process becomes that much smoother. With MBE, returns can be arranged and coordinated with your MBE center where the products arrive at our location, are inspected and logged, and you receive a notification. The next steps are to reshelve, dispose or return to the supplier, which are aspects we agree upon in advance based on you online retail exchange policy.

Return costs and what affects them

Online retail return costs can add up quickly. But we’re here to keep them to a minimum. We know that return costs depend on the carrier, distance, and volume. And because of our expertise, we can give you a realistic framing of the price involved.

Complaint and exchange handling

MBE also helps coordinate the logistics of returns and exchanges, although the legal responsibility for right-of-return sits with you — the shop owner. What we do is reduce the operational burden of returns handling so you can focus on customer communication.

Storage, packing, and shipping from one partner.

MBE’s outsourcing for e-commerce logistics includes storage, packing and shipping from a single place. No more missed communication or miscommunication issues. One partner and one point of contact where everything gets done smoothly.

No warehouse investment.

Avoid those excessive warehouse fees and count on a local partner to keep your costs low. MBE has centers where you can store your goods, which can then be packed and shipped with speed and accuracy.

Flexible order volumes.

We don’t have a minimum number of parcels we can handle. We work with your business and are here for you as you scale.

Multi-carrier access, giving you the best option per shipment.

With our multi-carrier partner network, you get a lot of options under one roof. Choose fast or standard shipping speeds to virtually any domestic or international location.

Returns handled locally.

Your returns are handled locally, which means you always know where things stand and how they’re being handled. No time lags in communication. Just simple, pure efficiency you can always count on.

Personal contact at your local MBE Center.

With MBE, you get allocated a personal point of contact at your local MBE center, meaning you get focused communication that’s never diluted among different people.